Support
Active Tickets
confirmation_number
124
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Returns/Refunds
assignment_return
45
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Avg. Resolution
schedule
3.2hrs
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CSAT Score
sentiment_satisfied
94%
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Support Tickets
| Case ID | Customer | Issue Type | Priority | Status | Action |
|---|---|---|---|---|---|
| #TK-9921 |
Somchai S.
somchai@email.com
|
Damaged |
High
|
In Progress | |
| #TK-9922 |
Preeya K.
preeya.k@mail.th
|
Wrong Item |
Medium
|
Open | |
| #TK-9923 |
Anan P.
anan.p@outlook.com
|
Delayed |
Low
|
Resolved |
Pending Returns & Refunds
Order #OM-4420
Ceramic Minimalist Vase
฿1,450.00
Reason
Item arrived cracked on the base. Packaging was torn.
Order #OM-4425
Pro-Sound Headphones
฿5,800.00
Reason
Received Black version instead of White as ordered.
Nid Noy
Online
Hello, I have a question about my refund for case #TK-9924.
10:15 AM
Hi Nid! I'm checking that for you right now. One moment please.
10:16 AM
Thanks. I've uploaded the photos as requested.
10:18 AM
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